Refund & Cancellation Policy
1. Free trial
Pro includes a 30-day free trial, and no card is needed to start it. You can cancel at any time during the trial and you won't be charged. If you add a payment method during the trial, it is charged for Pro when the trial ends. If you buy a plan during the trial (for example Business, yearly billing, or a promotional offer), you pay at checkout and your trial ends. If there is no payment method on file when the trial ends, your workspace moves to the Free plan. Nothing is deleted.
2. Refund requests
You can request a refund within 3 days of a monthly invoice or within 30 days of an annual invoice, including renewals, by emailing support@tulvo.io. We review each request. Approved refunds are issued as Tulvo account credit, unless the law requires a refund to your original payment method.
3. Cancellation
You can cancel at any time in your account settings. Cancellation stops future renewals. Your plan stays active until the end of the current billing period, after which you move to the Free plan or lose paid features.
4. Refunds outside the guarantee
Except for refunds approved under Section 2 and where required by law, payments are non-refundable, and we don't provide prorated refunds for partial periods. If you added a member by mistake, ask us within 3 days of removing them and we'll credit the difference to your account. We may make exceptions at our discretion.
5. Billing errors
If you believe you were billed in error, contact support@tulvo.io within 60 days and we'll investigate. We may change pricing or this policy for the future with notice.
6. Statutory rights
Nothing here limits any non-waivable refund or cancellation rights you have under applicable consumer law (including, for EU/UK consumers, any applicable right of withdrawal).