--- title: "Privacy Policy | Tulvo" description: "How Tulvo collects, uses, shares and protects personal information, including AI processing, advertising and analytics technologies, international transfers and your privacy rights." url: "https://www.tulvo.io/privacy" --- Legal # Privacy Policy Operated by Studio Dev Hub LLC · Effective date: Nov 14, 2026 ## 1. Who we are Tulvo ("**Tulvo** ", "**we** ", "**us** ", "**our** "), a product operated by Studio Dev Hub LLC, a Limited Liability Company registered in the United States (State of New Mexico), with registered address at 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA. This Privacy Policy explains how we collect, use, share and protect personal information when you use tulvo.io, app.tulvo.io, published pages (publish.tulvo.io and customer custom domains), our Deploy hosting, our documentation, and related services (the "**Service** "). This policy covers personal information for which we are the controller, including account, billing, website visitor, and support data. When you use Tulvo to store and process data about your customers, employees, or contacts ("Customer Data"), you are the controller and we are the processor. Our [Data Processing Agreement](https://www.tulvo.io/dpa) governs that processing, rather than this policy. ## 2. Information we collect **You give us:** account data (name, email, hashed password, profile, organization name, role); billing data (plan, billing contact, transaction records - **card details are processed directly by Stripe; we never see or store full card numbers** ); content you create (documents, boards, templates, reports, deployed apps); support and communications (messages, demo bookings via Cal.com, newsletter, waitlist and reminder sign-ups, requests for gated content such as research datasets, and deal or listing submissions). **We collect automatically:** usage data (features used, actions, timestamps); device & log data (IP address, browser, operating system, device identifiers, and server logs); and campaign/attribution data (UTM tags, ad-click identifiers, landing page, referrer) captured when you arrive from a link or ad. We use cookies and similar technologies through **Google Analytics, the Meta Pixel, Microsoft Clarity and Sentry** - see our [Cookie Policy](https://www.tulvo.io/cookie-policy) for the full list, lifetimes and your choices. **From third parties:** data from integrations you connect (Slack, Notion, Google, GitHub); transaction status and limited billing metadata from Stripe; referral data: if you sign up through a partner's referral link, we record the referring partner and share your name and email with Partnero (and the partner code with Stripe) so the referral can be credited; if you join our affiliate program, Partnero also processes your affiliate account data. ## 3. How we use information To provide, operate and secure the Service; create and manage your account; process payments; provide the Tulvo AI features you request; respond to support; send service and (with consent where required) marketing messages; measure and improve the Service and our marketing; detect and prevent fraud, abuse and security incidents; and comply with law. **AI processing.** Tulvo uses AI service providers to process your inputs and produce the output you request. See our [AI & Automated Decision-Making Disclosure](https://www.tulvo.io/ai-disclosure). **Sign-up review:** we automatically categorize new sign-ups (for example how you found us, whether the email is a work or personal address, country inferred from your browser time zone, and signs of test or automated sign-ups) to prevent abuse and prioritize sales follow-up. This uses fixed rules, not AI, and has no legal or similarly significant effect on you. **Legal bases (GDPR/UK GDPR):** performance of a contract; legitimate interests (security, product improvement); consent (marketing, non-essential cookies, advertising/analytics technologies); and legal obligation. ## 4. How we share information We do not sell your personal information for money. We share personal information with the following: our subprocessors/service providers (see our [Subprocessors page](https://www.tulvo.io/subprocessors)); integrations you choose to connect; professional advisers, auditors and authorities where legally required; and a successor in a corporate transaction, subject to this policy. **Advertising & analytics technologies.** We use advertising and analytics tools - including the **Meta Pixel** and **Google Analytics** - that may set cookies and share online identifiers (such as device/browser IDs and IP address) with those providers to measure and improve our marketing. When you sign up, start a trial, book a call or buy, and you have allowed advertising cookies, we also send Meta a hashed (one-way encoded) version of your email, name and account ID, with your IP address and browser details, through Meta's Conversions API to measure our ads. Under some US state privacy laws, this use may be considered a **"sale" or "sharing" (cross-context behavioral advertising)** of personal information. **You can opt out** - see Section 5 and our [Cookie Policy](https://www.tulvo.io/cookie-policy). ## 5. Your privacy rights You may have the right to access, correct, delete, or transfer your personal information; restrict or object to its processing; and withdraw consent. Email **[support@tulvo.io](mailto:support@tulvo.io)** ; we respond within the time required by law (generally 30–45 days). You can opt out of marketing anytime via the unsubscribe link, and manage cookie/advertising choices via our cookie settings. To request deletion, email [support@tulvo.io](mailto:support@tulvo.io). We handle requests manually. We may retain some information where needed to comply with the law, protect the Service, or resolve disputes. **EU/EEA & UK (GDPR):** the rights above plus the right to complain to your supervisory authority. For privacy questions or requests, contact [support@tulvo.io](mailto:support@tulvo.io). **California (CCPA/CPRA):** rights to know, delete, correct, and to **opt out of the "sale"/"sharing"** of personal information and of targeted advertising, and to limit use of sensitive personal information. To opt out, use our cookie settings or email **[support@tulvo.io](mailto:support@tulvo.io)** . We honor Global Privacy Control (GPC) signals sent by your browser. We will not discriminate against you for exercising rights. **Other US states** (Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana and others): substantially similar rights, exercised the same way. ## 6. International data transfers Tulvo is hosted in the **United States (AWS US West (Oregon), us-west-2)** . If you access the Service from outside the US, your personal information is transferred to and processed in the US. Our team operates and supports the Service remotely from outside the US (including Bangladesh), so authorized personnel may access personal information from there. For personal data subject to GDPR/UK GDPR, we rely on the **Standard Contractual Clauses** and the **UK Addendum** (see the [DPA](https://www.tulvo.io/dpa)). ## 7. Data retention We keep personal information while your account is active and as needed to provide the Service, comply with law (tax, accounting), and resolve disputes. Retention periods depend on the type of information and why we need it. For information about deletion and residual data, see Section 5. ## 8. Security We maintain technical and organizational measures designed to protect personal information, including encryption in transit (TLS), access controls, logging and monitoring, hosted on AWS. Our database and file storage are encrypted at rest. No method of transmission or storage is 100% secure. See the [DPA](https://www.tulvo.io/dpa), Schedule 2. ## 9. Children The Service is not directed to children under 16, and we do not knowingly collect their data. If you believe a child has provided us with data, contact [support@tulvo.io](mailto:support@tulvo.io). ## 10. Changes We may update this policy and post a new effective date. For material changes, we will notify you by email or in the product. ## 11. Contact Please feel free to contact us at **[support@tulvo.io](mailto:support@tulvo.io)** · Studio Dev Hub LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA